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Privacy Policy for Your ge33 Account

ge33 keeps this Privacy Policy clear from the first login: we explain what we collect, why we need it, and how it affects your account, wallet and support…

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How This Policy Applies in Malaysia

ge33 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy explains how ge33 collects, uses, stores and discloses personal data tied to your account, device and payment activity. We only ask for details that support registration, verification, wallet processing, fraud checks, service messages and dispute handling. If you open your account from Malaysia, the

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policy applies where local law permits, and any sharing follows those legal limits. When you use Touch 'n Go, GrabPay, Boost dan FPX, we may keep transaction references, status logs and refund records for reconciliation and security. We may also rely on service partners for hosting,
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analytics, customer support and anti-abuse checks, but they only receive the data needed to do those tasks. When this page changes, the updated wording replaces the earlier version so you can see the current terms in one place.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to Send Privacy Requests

If you want to ask about this policy, reach us through the same channels you use for account help.

In-app chat Use the chat panel inside your account and tell us what you need. We use it for policy questions, record checks and status updates, so your request stays tied to the right profile.

Email support Send your request from the email linked to your account. We can respond with the current policy wording, confirm stored details and explain any correction steps that apply under local law.

Privacy request form If you prefer a written trail, submit the privacy form and add any dates, payment references or device details that help us find the right record without asking for extra data.

HANDLING RULES

How We Store and Protect Data

We keep this policy practical: collect what we need, use it for the stated purpose, and retain it only as long as the law, dispute handling and account security require.

Data minimisation

We collect identification, contact, device and transaction details only when they are needed to open your account, process a request or meet legal and security duties. We do not ask for extra fields without a clear purpose.

Cookie use

Cookies help us keep you signed in, remember language settings and measure page performance. They also support fraud controls and session security, and you can change browser settings if you want to limit them.

Account security

We store login attempts, device checks and session activity to protect your account from unauthorised access. If we spot unusual behaviour, we may ask you to confirm details before we continue a request.

Retention periods

We keep records only for the period needed to run the account, settle disputes, complete audits or meet legal duties. After that period, records are deleted or anonymised where our process allows.

Sharing limits

We may share limited data with hosting, payment, verification and support partners, but only to perform specific tasks for us. Those partners are expected to keep the data confidential and use it only for that purpose.

Your requests

You can ask for access, correction or a copy of the data we hold, and you can ask about deletion where local law allows. Send the request from your account email so we can verify it.

Common Privacy Questions About Your Data

These questions cover the points people ask most often before opening an account or sending a data request. The answers stay focused on what we collect, why we keep it, and how you can reach us when something changes. If local law affects a request, we will explain the limit in plain language and tell you what can be done next.

We collect the details needed to create and run your account, confirm requests, process payments and support security. That can include your name, contact details, device signals, transaction records and message history with support.

Cookies help remember your login, language choice and session status, and they support traffic measurement and fraud controls. We use them to keep the site working as expected and to reduce repeat sign-ins.

Only staff and service partners who need the data for account handling, technical support, payment processing or legal duties can access it. We limit that access and keep each role tied to a specific task.

We keep records for the time needed to manage your account, handle disputes, complete audits and meet legal duties. When that period ends, the data is deleted or anonymised under our retention process.

Yes. You can ask us to correct contact details, update account fields or explain any record we hold about you. If a change is restricted by law or security checks, we will tell you why.

Send a request through support from the email linked to your account. We may ask for a simple identity check before we share the copy, so the record goes to the right person.

If a request is limited by local law, we will explain the reason and show the parts we can still provide. Where local law permits access, we will process the request and confirm the result.

Privacy Policy for Your ge33 Account

Where to Send Privacy Requests

How We Store and Protect Data

Data minimisation

Cookie use

Account security

Retention periods

Sharing limits

Your requests

Common Privacy Questions About Your Data

01 What data do you collect from my account?

02 Why do you use cookies on the site?

03 Who can see my personal data?

04 How long do you keep my records?

05 Can I ask for changes to my details?

06 How do I ask for a copy of my data?

07 What happens if local law limits access?

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